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Data Protection & Governance

Privacy Policy

Last Updated: August 14, 2026 • Effective Immediately

1. Overview & Introduction

This Privacy Policy describes how Solutions Architecture (“we”, “our”, or “us”), operating under solutions.hero-apps.com and directed by Dorien Van den Abbeele, collects, uses, protects, and discloses information when you interact with our web applications, software architecture diagnostics, booking tools, and digital solutions.

We respect your privacy and are committed to protecting your personal data in full compliance with the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and international privacy standards.

2. Information We Collect

We collect information that you voluntarily provide to us when using our interactive diagnostics and inquiry forms:

  • Contact Information: Full name, professional work email address, company name, website URL, and property details.
  • Diagnostic & Business Data: Business model selection, operational bottlenecks, technology stack preferences, and scope estimates submitted through our 3-step diagnostic widgets.
  • Feedback Submissions: Numerical ratings (1-5), comments, feature requests, and optional contact info provided via our in-app feedback drawer.
  • Technical & Log Data: Device browser type, operating system, referrer URL, and IP address logged for security and rate-limiting purposes.

3. How We Use Your Information

The information we collect is strictly used for legitimate business purposes:

  • To generate and deliver your customized software architecture or hospitality automation blueprint.
  • To respond to your inquiries, schedule 1-on-1 strategy sessions, and provide direct technical support.
  • To improve our web applications, diagnostic tools, and user experience.
  • To comply with applicable legal obligations and protect against fraudulent activity.

We never sell, rent, or monetize your personal information to third parties or advertising networks.

4. Secure OAuth & API Integration Protocols

When building or demonstrating custom integrations (such as Google Cloud, Google Search Console, Stripe, or WhatsApp Cloud API), we adhere strictly to the principle of least privilege:

  • API keys and authentication credentials are encrypted using industry-standard TLS 1.3 protocols in transit and AES-256 at rest.
  • We do not store or inspect raw credentials outside the explicit operational scope required for the requested service.
  • Users retain the ability to revoke API delegations or webhook endpoints at any time.

5. Cookies & Local Storage

We use minimal local storage and session mechanisms strictly required for application functionality:

  • Local Storage: Used to temporarily cache your diagnostic form progress, blueprint summaries, and feedback drawer state on your device.
  • Analytics & UTM Tracking: Used to measure article attribution to evaluate reader engagement.

6. Your Privacy Rights (GDPR & CCPA)

Depending on your jurisdiction, you have the following rights regarding your personal data:

  • Right to Access: Request a copy of the personal data we hold about you.
  • Right to Rectification: Request correction of inaccurate or incomplete records.
  • Right to Erasure (“Right to be Forgotten”): Request immediate deletion of your submitted contact details and diagnostic logs.
  • Right to Opt-Out: Unsubscribe from any direct communications at any time.

To exercise any of these rights, contact us at support@hero-apps.com. We fulfill verified requests within 30 calendar days.

7. Data Security & Retention

We implement rigorous administrative, technical, and physical security safeguards to protect your personal information against unauthorized access, loss, or alteration. We retain inquiry information only for as long as necessary to fulfill the purposes outlined in this policy or to comply with statutory legal requirements.

8. Contact Information & Direct Consultation

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out directly:

Solutions Architecture & Hospitality Systems
Email: support@hero-apps.com
Engineering Lead: Dorien Van den Abbeele (LinkedIn)